Essential Guide
FAQ on How to Use & Enjoy Our Rentals and Services

Here are some of the most common questions asked when rental bouncy castles, ball pits, gashapon machines and safety

Can bouncy castles be used indoors and outdoors?

Yes! Many castles support both indoor and outdoor use. Outdoor setups may require ground protection like canvas and might incur a cleaning surcharge if it requires thorough cleaning after usage. Check out our indoor bouncing castle here.

Can a bouncy castle fit in my function room?

Yes, as long as you measure your space before booking. Small castles (2.4m x 2.4m) can work for function rooms, but you’ll still need extra room for safety.

Most bouncy castles need at least 1 metre of clearance on all sides for safety mats and anchoring. For example, if your castle is 3m x 3m, your total space should be at least 5m x 5m. Indoor events also require checking the ceiling height (usually 3m or more). The photo here shows an indoor function room setting.

Check out our indoor-friendly small sized bouncy castle here.

condo function room bouncy castle faq
How many kids can go up at once?

It depends on the size and model. Small castles may fit 4–6 kids, medium ones around 6–8, and large ones 10 or more. Always follow our guidelines provided when renting a castle from us.

What size is best for toddlers and young children?

Smaller castles around 2.4m x 2.4m to 3m x 3m are ideal for toddlers. They have lower walls, gentler bounce, and safer play areas.

For kids up to 9 years old, while they may still fit in a 3m x 3m castle, you may want to consider our 4m x 4m castles. Check out our toddler-friendly small-sized bouncy castle here.

For older kids, our 4m x 4m castles and 5m x 5m castles will fit the bill.

How do you take care of the castle?

Our castles are our most important asset. They provide joy and allow us to run the company sustainably. We thoroughly clean and inspect them after every rental to make sure that they are fit for the next customer.

Do you do customisation and provide other services?

Yes we do! Although it will take a longer lead-time, our team can help with customising the castles to your unique needs and provide merchandises and other rentals as well.

Contact us to find out more.

How many balls are included with the inflatable ball pit?

The ball pit comes with 500 clean, sanitised balls, ensuring safe and fun play for kids. 500 is enough to fill the pit. Additional balls can be requested at a charge. Chat with us to find out more!

How many kids can play in the inflatable ball pit at one time?

For 3m x 1.75m ball pits, we recommend up to 4–6 children at once, depending on their age and size, for safe and enjoyable play.

We also provide larger configurable ball pits that can go up to 8m x 8m (basically a small studio apartment) for larger groups of children!

Can the inflatable ball pit with slide be set up indoors or outdoors?

Yes, the ball pit can be set up both indoors and outdoors, as long as there is a flat surface with enough space.

What are the dimensions of the machine and capsule for gashapon machines?

Our gachapon machines are about 150cm in height and uses 10cm capsules.

How far in advance should I book event rentals?

Booking 1–4 weeks ahead is recommended, especially during weekends or peak seasons, to ensure availability and allow for customisations.

Do you do customisations?

Yes! We can print your company’s logo and provide customised merchandise for the gachapon capsules! We do need a lead time of about 2-4 weeks for the customisations.

How long does it take to set up the bouncy castle?

Depending on the size of the castle and the venue, set-up and tear down typically take about 30 minutes each. This is because we need to make sure that the space is safe and clear any obstacles.

My event ended early! Can I request for early tear-down?

Yes, of course! Just give us a call and a reasonable lead-time for us to travel down to your venue, and we can arrange accordingly. We are flexible and your convenience is important to us!

Do you provide safety mats or ground sheets?

Yes, safety mats/ground sheets are provided for added protection at entry and exit points.

What supervision is required?

Children must always be supervised by a responsible adult when using the bouncy castle or ball pit. Follow the safety instructions we provide for a safe and enjoyable time.

How do you ensure cleanliness and hygiene?

All inflatables and ball pit balls are cleaned and sanitised after every rental. Hygiene is as important as safety for us.